November 24, 2025
Holidays already bring enough stress without technology adding to the chaos. Customers are squeezing in last-minute errands, employees balance family plans, and everyone's expectations are through the roof. The last thing you want is your tech hiccups making the season harder.
Consider this your essential Holiday Tech Etiquette Handbook — because no one wants to be that business that spoils someone's day.
1. Update Your Online Hours BEFORE The First Frustrated Call
Imagine a customer rushing across town during their lunch break because Google says you're open — only to find your doors locked and lights off. That's how you unintentionally become the bad guy in their story.
Make sure to update these:
- Your Google Business Profile (the most important spot!)
- Social media channels like Facebook, Instagram, and Yelp where customers look for you
- Your website banner showcasing holiday hours in a warm, clear way
- Apple Maps — it's still in regular use
Example notice: "Happy Holidays! We'll be closed Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with our families. We'll reopen Monday morning, likely with a turkey hangover but eager to assist you!"
2. Craft Warm, Human Out-Of-Office Replies
If you're stepping away, don't leave customers stuck wondering if you've vanished. An auto-reply should feel like a friendly concierge—professional yet approachable.
Sample message: "Thanks for reaching out! We are closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond promptly once we're back and caffeinated. For urgent needs, call our support line at (XXX) XXX-XXXX. Wishing you and your loved ones a joyous holiday!"
3. Keep Your "Out Of Office" Replies Simple and Secure
Stick to the essentials. Customers don't need your detailed itinerary or who's visiting where for Friendsgiving. Sharing too much can feel oversharing and even pose security risks.
Focus on dates, when you'll respond, and alternative contact info — save the vacation stories for social media.
4. Test Your Phone System to Save Everyone Time
Holiday callers tend to be rushed and impatient. Confirm your voicemail greeting matches your current hours — no outdated messages leading callers astray.
Pro tip: Call your own business phone! Many companies forget to update their messages from years ago.
Example voicemail: "Hello, you've reached [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll get back to you Monday morning. For urgent matters, press 1 to connect with our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Last-Minute Panic
If your business ships products, make deadlines loud and clear. Post "order by" dates prominently on your website and send reminder emails early.
Late shipments frustrate customers; missed expectations damage trust. No one wants to explain why a gift arrives months late.
The Bottom Line: Thoughtful Tech Etiquette Creates Happy Customers and Strong Business
Holiday technology etiquette is simple at heart — set clear expectations, communicate genuinely, and respect your customers' time. A few thoughtful updates prevent headaches and keep your reputation bright.
Remember: Your goal is more than avoiding problems — it's about making customers feel valued, even when you're away.
Need help keeping your systems and customer experience flawless this holiday season? Call us at 973-439-0306 or click here to book your free 10-Minute Discovery Call. Let's explore easy ways to keep everything running smoothly so you can relax and enjoy your well-earned break.
