Providing Tri State Area Medical Practices With Fast, Reliable, Secure Computer Networks And Support Since 2003

Their Service Is Without Question #1

Our biggest benefit is peace of mind. Without a doubt Tri-States’ knowledge and expertise leaves us with no question that our systems are up to date with the latest software and security.

Tri-State took time to get to know our system so when we do call we do not have to go through lengthy explanations. Their service is without question #1. When we call their office they respond, even if it is not something in our contract they make sure to help us. I trust Tri-State will figure it out and they always do.

Tri-State is worth every penny. Cost is certainly a factor but once we were done interviewing other IT firms it was not a factor. I was impressed with their knowledge, professionalism, and prices all encompassed. Their service is without comparison. We are protected in house but they make sure we have everything backed up to the cloud. We know if something catastrophic happens we are covered.

They are simply the best!

Their Response Time is Quick

The backup and support services have helped us greatly, especially when we had an issue with our system, and we had to re-install all of our information. We did not miss any documents during that procedure. Our business did not skip a beat and that is crucial when we are in the middle of our busy season.

Response time is essential these days.  The world we live in is an instant gratification society and our clients demand a response from us immediately. We appreciate it when we have a phone or e-mail issue and we call Tri-State and they work on our issue right away.  They are able to get us back up and running so we can service our clients.

When I speak with other business owners I always let them know if you want a fast and reliable IT firm that can keep your information safe and backed up then you need to call Tri-State Computer Solutions.

We Have Fewer IT Problems

We moved our IT over to Tri-State because Tri-State could support our Practice Management System and knew how to work with it; we use software created by a company out of Florida. That was key for us because if we had problems with it, as we do on occasion, he could address it directly because they have the experience with the system. They were able to help us begin texting our patients about their appointments because of his expertise with our software. Our prior IT person had relocated and did not have the depth of knowledge Tri-State brings to our practice.

We also had a drive in one of our servers fail and Tri-State was able to address that without us missing a beat while we were out of the country. They have helped us become more HIPAA compliant with our IT and beyond that with computers, firewall etc. and backing up in multiple ways.

We now have a service contract with Tri-State that incorporates HIPAA logging, paying for things over 12 months, a lower on-site service rate, as well as priority for service calls, and our IT costs are spread out over 12 months and are more predictable.

The Tri-State team is one of the nicest, kindest, most knowledgeable people we work with, and that goes for the whole team. They are professional, HIPAA compliant themselves, work with other dermatologists, and other businesses and hospitals, so they bring a wide variety of experiences and capabilities to every client and problem. They are monitoring our whole IT infrastructure and get remote alerts whenever there is any kind of problem. They were also able to work within our existing infrastructure and helped us upgrade things gradually so that we have much fewer IT problems than we used to.

Tri-State is knowledgeable, professional, kind and highly experienced. Their invoices are understandable and detailed. They have tremendous expertise in HIPAA and in the medical field in general. They can assist with smart phone issues as well. They can even help you destroy legacy hard drives in a HIPAA compliant way and to provide you certificates documenting the process was done properly. Tri-State is full service IT firm and can work with you to solve just about any IT problem, challenge or emergency.