The 3 Biggest Problems Tri-State Area CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don't need us to tell you how frustrating that is.

Our research shows that most successful Tri-State Area CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

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Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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What Our Clients Are Saying About Our Services

★★★★★

Don’t Waste Your Time with Anyone Else

"Don't waste your time with anyone else. The team's level of professionalism at Tri-State Computer Solutions is unmatched. It is reassuring that they can handle any computer issues, big or small. Any questions or concerns I have become a priority and are taken care of in a timely fashion. I'm...

"Don't waste your time with anyone else. The team's level of professionalism at Tri-State Computer Solutions is unmatched. It is reassuring that they can handle any computer issues, big or small. Any questions or concerns I have become a priority and are taken care of in a timely fashion. I'm glad Tri-State Computer Solutions is my IT service provider."

Joel Morgan, Ph.D., ABPP
Neuropsychology Associates New Jersey

Highly Recommended

"Tri-State does a great job keeping our computers and the network running. They are professional, and friendly and I highly recommend Tri-State Computer Solutions."

Patrick Ryan, DCTotal
Life Chiropractic & Wellness

We Have Fewer IT Problems

"We moved our IT over to Tri-State because they could support our Practice Management System.That was key for us because if we had problems with it, as we do on occasion, they could address it directly because they have the experience with the system.They were able to help us begin texting our patients about their appointments because of Angelo's expertise with our software. Our prior IT person had relocated and did not have the depth of knowledge Tri-State brings to our practice.

We also had a time when one of our servers failed and Tri-State was able to address the issue without us missing a beat while we were out of the country. They have helped us become more HIPAA compliant with our IT and beyond with computers, firewall, back ups, etc.

We now have a service contract with Tri-State Computer Solutions that incorporates HIPAA logging, a lower on-site service rate, as well as priority for service calls. Our IT costs are spread out over 12 months and are more predictable. Plus their invoices are understandable and detailed.

The Tri-State team is one of the nicest, most professional and knowledgeable people we worked with. They have tremendous expertise in HIPAA compliance and in the medical field in general. They work with other dermatologists, hospitals and other businesses so they bring a wide variety of experiences and capabilities to every client and problem.They are monitoring our whole IT infrastructure and get remote alerts whenever there is any kind of problem. They were also able to work within our existing infrastructure and helped us upgrade things gradually so that we have much fewer IT problems than we used to.

They can assist with smart phone issues as well. They can even help you destroy legacy hard drives in a HIPAA compliant way and to provide you certificates documenting the process was done properly. Tri-State is a full service IT firm and can work with you to solve just about any IT problem, challenge or emergency."

Michael Heningburg, Jr., Esq.
Image Dermatology P.C.

Safety is Key

"We feel safer knowing Tri-State has us covered. They help us with any issue we have. Tri-State is always quick to respond and very efficient. Give Tri-State Computer Solutions a call any time and give them a try. They will not disappoint."

Donna Abisror
Trips Away Travel

Their Response Time is Quick

"The backup and support services have helped us greatly, especially when we had an issue with our system, and we had to reinstall all of our information. We did not miss any documents during that procedure. Our business did not skip a beat and that is crucial when we are in the middle of our...

"The backup and support services have helped us greatly, especially when we had an issue with our system, and we had to reinstall all of our information. We did not miss any documents during that procedure. Our business did not skip a beat and that is crucial when we are in the middle of our busy season.

Response time is essential these days. The world we live in is an instant gratification society and our clients demand a response from us immediately. We appreciate it when we have a phone or email issue and we call Tri-State and they work on our issue right away. They are able to get us back up and running so we can service our clients.

When I speak with other business owners I always let them know if you want a fast and reliable IT firm that can keep your information safe and backed up then to call Tri-State Computer Solutions."

Kevin DulioNative
Fields Landscaping, LLC